Romantik Hotels & Restaurants Datenschutz

Protezione dei dati

We are very pleased to welcome you to our Homepage and thank you very much for your interest in Romantik Hotels. The protection of your privacy on our website is a major concern for us. We highly appreciate your confidence in us and undertake every effort to treat your data carefully and protect it from misuse.

The following provisions of our privacy policy shall inform you in detail about under which circumstances we store which data and how we process it. We herewith declare to comply with all applicable legal provisions concerning data security and the protection of personal data. Data protection of Romantik Hotels & Restaurants AG corresponds to the applicable European data privacy standards and is based on the German Data Protection Act (BDSG). To protect your personal data we also submit to the German Telecommunications Act (TKG) and the Telemedia Act (TMG). Romantik Hotels & Restaurants AG employs all reasonable and appropriate technical and organizational measures to ensure compliance with all data protection provisions applicable in Germany. Any person who collects, processes or uses personal data has been obligated to keep your data confidential pursuant to § 5 of the BDSG.

§ 1 Anonymized data collection

In every step of the reservation or purchasing process (initiation, conclusion, processing or cancellation of a reservation or purchase agreement) Romantik collects, stores and processes data only within the limits of applicable law.

When visiting the Romantik Online Shop, Romantik records the user’s current IP address, the date and time of the log-on, the type of browser, the PC’s operating system and the pages which have been opened by the Romantik Hotel Guest. Drawing conclusions from this data as to the identity or other personal data of the user is neither possible nor intended.

Personal data which the Romantik Hotel Guest discloses when e.g. ordering from the online shop or sending an e-mail to Romantik Hotels & Restaurants AG will only be used for the purpose of corresponding with the Romantik Hotel Guest or for the purpose for which the Romantik Hotel Guest has provided the data. Romantik will forward the data to the relevant shipping company only insofar as required for shipment of the ordered goods. For the processing of payments Romantik forwards the payment data to the assigned financial institution.

In all other instances, Romantik assures the user that his or her personal data will only be forwarded to third parties within the limits of order processing or if required by law or upon prior express approval of the Romantik Hotel Guest. Thus, Romantik Hotels complies with all provisions of the German Data Protection Act (BDSG).

Personal data which Romantik Hotels receives via its website will only be stored for as long as it is necessary to fulfill the purpose for which the data has been disclosed to Romantik. Applicable trade or tax laws might require the storage of certain data of up to ten years.

§ 2 Personalized data collection

1. To enable the booking of hotel packages, the arrangement of lodging and/or event agreements, or the purchase of Gift Vouchers or other services and goods, Romantik Hotels & Restaurants AG, Hahnstr. 70, 60528 Frankfurt am Main, tel.: +49 (0) 69/66 12 34-0, fax: +49 (0) 69/66 12 34-56, e-mail: info@romantikhotels.com, court of registration: Frankfurt am Main HRA 30092 (hereinafter referred to as Romantik Hotels) collects, processes and uses the first and last name, address, e-mail address, IP address and the personal data which the user has disclosed at myRomantik either to the Romantik Hotels’ umbrella organization or to one of the Romantik Hotels or Restaurants belonging to the Romantik Hotels & Restaurants International umbrella organization (personal data).

2. Romantik Hotels collects, processes, and uses the personal data exclusively for the purpose of providing the Romantik Hotel Guest the possibility to access the desired services and products of Romantik Hotels on the Romantik Hotels Website or to arrange a stay at one of the Romantik Hotels and Restaurants in a customer-friendly and service-oriented way.

3. Personal data is exclusively stored and processed on servers of ennit AG, Projensdorfer Str. 324, 24106 Kiel, Germany.

4. The Romantik Hotel Guest has the right to be informed at any time about the collection, processing, and use of his personal data. Any such request shall be addressed to Romantik Hotels & Restaurants AG, Hahnstr. 70, 60528 Frankfurt am Main, tel.: +49 (0) 69/66 12 34-0, fax: +49 (0) 69/66 12 34-56 or sent by e-mail to: info@romantikhotels.com.

5. The Romantik Hotel Guest has been informed in detail about the type, scope, location and purpose of the collection, processing and use of the personal data required for the processing of his/her orders and about his or her right of objection to the use of his/her anonymized user profile for the purpose of advertising, market research or a user-friendly design of the provided services.

§ 3 Privacy protection

1. Romantik Hotels commits to protecting the privacy of the Romantik Hotel Guests and to collecting, processing and using the personal data of the user in strict accordance with Germany’s Federal Data Protection Act (BDSG) and Telemedia Act (TMG) as provided in subsection b) above. This does also apply to the employees and cooperation partners of Romantik Hotels.

2. Within the scope of the administration of our Internet pages we have applied all reasonable and appropriate technical and organizational measures to protect your data against intentional and incidental manipulation, access by third parties, loss, destruction, or modification. We continuously update these measures of protection from time to time.

§ 4 Public Procedure Register (ÖVV) and Purpose of collection, processing and use of personal data

Pursuant to §4g BDSG, the data protection officer shall make all information as defined in §4e BDSG available to any requesting party. We herewith fulfill these obligations and waive the requirement of you filing a personal request.

Purpose of collection, processing or use of personal data

The main purpose of the collection, processing or use of personal data is the sale of products and services, and the administration and management of purchase orders to develop, promote, organize, and implement marketing measures for the company and the shareholders including all tasks relating hereto. This includes, but is not limited to joint advertising, a common look and feel regarding outward appearance, reciprocal technical and professional support, knowledge exchange, and continuous quality assurance. HR, supplier and customer management is another reason for the collection, processing and use of personal data.

Description of the target groups and the respective actual data and data categories

In order to fulfill the purpose described in section 4 above, we collect, process and use personal data of the following target groups:

  • Customers (address and contract data)
  • Personnel data for the management of in-house and external staff
  • Business partners (address and contract data)
  • Suppliers (address and contract data)

Addressees or categories of addressees to whom the data might be forwarded

Public authorities who receive data due to applicable legal provisions (e.g. social insurance agency or other authorities)
Departments of Romantik Hotels & Restaurants AG who are involved in the respective business processes (HR, Accounting, Controlling, Marketing, Sales, Telecommunications and IT)
External partners who are involved in the respective business processes (business partners of Romantik for the described processes)
External contractors pursuant to § 11 BDSG
Financial institutions and tax advisors (salary payments and other payments within the scope of the described business processes)
Insurance companies within the scope of the corporate pension plan

Standard periods for the deletion of data

Data will be deleted upon expiration of the record retention periods prescribed by law, contract or the company’s Articles of Association. Data which is not subject to a record retention period will be deleted as soon as the described purpose for the data collection, processing or use ceases to apply.

Planned data transfer to third-party countries

Not intended

Exclusion of warranty:

The information, data and content are subject to regular revisions and updates. Even though we exercise reasonable care, data might change in the meantime. Therefore, we do not accept any liability or give any guarantee for the data being accurate, complete or up-to-date.

Data

We do not guarantee the safety of the data which is transferred to us via Internet. We guarantee though that we will only use and process the data transferred to us according to the described purpose and pursuant to the German Data Privacy Act (BDSG).
If you have further questions, please contact our data protection officer at info@romantikhotels.com.

§ 5 Rights of Romantik Hotel Guests / website users

With regard to his/her personal data, the Romantik Hotel Guest is entitled to the rights of information, correction, and deletion provided by the German Act on Data Protection (BDSG). To exert his or her rights, he/she must send a respective note by postal or electronic mail to Romantik Hotels & Restaurants AG, Hahnstr. 70, 60528 Frankfurt am Main, tel: +49-(0)69-661234-0, fax: + 49-(0)69-661234-56, e-mail: info@romantikhotels.com. The user may review the content of his or her approval here anytime.

§ 6 Approval

Insofar as the Romantik Hotel Guest agrees to the conditions of the collection of his/her personal data, he/she also approves of the use of such data within the scope of Romantik Hotels’ privacy policy. The Romantik Hotel Guest can approve or refuse to approve the collection of his/her data by either checking or not checking the button “Ich bin einverstanden, daß die von mir angegebenen persönlichen Daten gespeichert und weiterverarbeitet werden. Ich habe die Hinweise zum Datenschutz zur Kenntnis genommen“ ("I agree that Romantik Hotels may save and use my personal data. I have read and understood the information given in the Privacy Notice”). The approval or non-approval will be logged and its content can be retrieved by the user any time. The user is entitled to revoke his approval for future use of the data anytime.

§ 7 Use of cookies

These Internet pages use so-called cookies. They have the purpose to render our offers more user-friendly, effective, and secure. Cookies are small text files which are stored on your computer and saved by your browser. Most of the cookies we use are so-called “session cookies” which are automatically deleted after you have left and closed our websites. Cookies do not damage your computer and do not contain any viruses. If you don’t want cookies to be stored on your hard disk, please configure your browser accordingly.

§ 8 Social plug-ins

1. www.romantikhotels.com uses Facebook social plug-ins such as the “LIKE” button offering services provided by Facebook Inc. (1601 S. California Ave., Palo Alto, CA 94304, U.S.A.).
If you visit a webpage on www.romantikhotels.com which uses such a plug-in, your browser will establish a link to Facebook and the respective content will be uploaded from these pages. Your visit of such www.romantikhotels.com webpages might be tracked by Facebook even though you do not actively use the function. If you have a Facebook account, you might use such a social plug-in to share information with your friends. Romantik has no influence on the content of the plug-ins and the transfer of information.
On its Internet page (Facebook Data Use Policy) Facebook provides you with detailed information regarding scope, type, purpose and further processing of your data. Here you also find further information regarding your rights and possible settings to protect your privacy.
Logging out of your social network (in this case Facebook) prior to using Romantik's website (www.romantikhotels.com) and its plug-ins and deleting any cookies installed on your computer prevents Facebook from collecting data about you.

2. Privacy statement regarding the use of Google Analytics.
This website uses Google Analytics, a web analytics service provided by Google Inc. (hereinafter referred to as "Google"). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how you use it. The information generated by the cookie about your use of the website is usually transmitted to and stored on servers operated by Google in the U.S. If IP address anonymization is activated on this website, Google will truncate all IP addresses originating from the European Union or other countries who have signed the Agreement on the European Economic Area prior to sending it to the server in the U.S..
Under special circumstances only, the full IP address will be transmitted to a server in the U.S. and truncated there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage for website operators. Google will not associate your IP address, which has been transmitted by your browser within the scope of Google Analytics, with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You may also prevent the collection and transmission of the data created by the cookies and referring to the use of the website (including your IP address) to Google as well as the processing of such data by Google, by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

3. Privacy statement regarding the use of Google+
www.romantikhotels.com uses Google social plug-ins such as the “Google +1” button offering services provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, U.S.A.), a company registered in the U.S.A.
The Google +1 button allows you to publish information worldwide as well as to receive personalized content from Google and our other partners. Google stores the fact that you have marked certain content as +1 as well as information about the site you were visiting when clicking the +1 button. Your +1 may be published together with your profile name and your photo in other Google services such as the search results, your Google profile or in other places on websites and advertisements on the Internet.
Google records information about your +1 activities to optimize its services for you and others. To use the Google +1 button you require an internationally visible, public Google profile which must at least contain your profile name. This name will be used in all Google services. In some cases, this name may replace another name which you have used when sharing content via your Google account. The identity of your Google profile may be disclosed to users who know your e-mail address or who have other identifying data about you.
On its Internet page (Google Help) Google provides you with detailed information about the scope, type, purpose and further processing of your data. Here you also find further information regarding your rights and possible settings to protect your privacy. Logging out of your Google+ page prior to using Romantik's website (www.romantikhotels.com) and deleting the cookies installed on your computer prevents Google from collecting data about you.
Romantik has no influence on the content of the plug-ins and the transfer of information. Neither do we have any knowledge about the content of the transmitted data or its use by Google.

4. Privacy statement regarding the use of Twitter
www.romantikhotels.com uses functions of Twitter. These functions are offered by Twitter Inc. 795 Folsom St., Suite 600, San Francisco, CA 94107, U.S.A. Using Twitter and its “Re-Tweet” function, the websites you visit will be linked to your Twitter account and disclosed to other users – while transmitting data to Twitter.
We herewith advise you that as the provider of these webpages we do not have any knowledge as to the content of the data transferred by Twitter nor its use of the data. For further information please refer to Twitter’s privacy statement at http://twitter.com/privacy. You can change your Twitter privacy settings at http://twitter.com/account/settings. Logging out of your Twitter account before using Romantik’s website www.romantikhotels.com prevents Twitter from collecting data about you.

5. AddToAny Privacy Statement
  www.romantikhotels.com allows you to share content on several social media channels/networks via the AddToAny service. To this purpose www.romantikhotels.com provides “AddToAny” fields that you can use to set bookmarks and share website content on other social media platforms and services. Accessing AddToAny services entails the use of cookies. The generated data is transferred to www.addtoany.com. By using the “AddToAny” field you signify your consent to AddToAny processing and transmitting the data to AddToAny. Information about the scope of the retrieved and processed data is available at www.addtoany.com. According to its own privacy statement AddToAny does not save any personal data. You can only use AddToAny if you have already opened a user account in the respective social media service or network and have logged in successfully. In this case, we no longer assume any responsibility for the use of the AddToAny services and any data published therein, as the creation of a user account, i.e. membership of one of the used social media services, requires your acceptance of the relevant data protection provisions. Data will therefore only be collected by AddToAny if you access these services and have a respective user account. Usage of the AddToAny service is based on the data protection regulations of the respective social media services/networks to which you have logged in at the time of using the service. Romantik Hotels & Restaurants AG does not collect any data upon your use of the AddToAny service, nor does it receive any data from AddToAny relating to the use of the Share button. AddToAny merely provides an opt-out option for a large number of advertising networks. The opt-out can also be directly activated via this link.
You can object to the use of your data by installing an “opt-out cookie”. For more information, please visit: www.addtoany.com.

§ 9 Newsletter

If you want to receive our newsletter, please send us a currently valid e mail address as well as the required information which allows us to establish that you are the owner of the e-mail address provided to us and/or that the owner of such e mail address agrees to receiving the newsletter. No other data will be collected. You may revoke your approval to the storage and use of your data and e-mail address for the purpose of mailing the newsletter to you anytime.

§ 10 Privacy Notice

We use online forms, inquiries by phone, or mail to establish contact between interested users and respective service providers. In order to process the requests, we collect personal data.
We do not forward any personal data to third parties and we do not use such data in any other way than for the processing of the respective requests. If responding to the request requires us to forward the data to a third party, the requesting party herewith authorizes us to do so.
We do not use any data for advertising purposes.

Public Procedure Register (ÖVV)

Pursuant to §4g BDSG, the data protection officer shall make all information as defined in §4e BDSG available to any requesting party. We herewith fulfill these obligations and waive the requirement of you filing a personal request.

Purpose of collection, processing or use of personal data

The main purpose of the collection, processing or use of personal data is the sale, and the administration and management of purchase orders to develop, promote, organize, and implement marketing measures for the company and the shareholders including all tasks relating hereto. This includes, but is not limited to joint advertising, a common look and feel regarding public appearance, reciprocal professional support, knowledge exchange, and continuous quality assurance.
HR, supplier, and customer management are further reasons for the collection, processing and use of personal data.

Description of the target groups and the respective actual data and data categories

In order to fulfill the purpose described in section 4 above, we collect, process and use personal data of the following target groups:

  • Customers (address and contract data)
  • Personnel data for the management of in-house and external staff
  • Business partners (address and contract data)
  • Suppliers (address and contract data)

Addressees or categories of addressees to whom the data might be forwarded

Public authorities who receive data due to applicable legal provisions (e.g. social insurance agency or other authorities)
Departments of Romantik Hotels & Restaurants AG who are involved in the respective business processes (HR, Accounting, Controlling, Marketing, Sales, Telecommunications and IT)
External partners who are involved in the respective business processes (business partners of Romantik for the described processes)
External contractors pursuant to § 11 BDSG
Financial institutions and tax advisors (salary payments and other payments within the scope of the described business processes)
Insurance companies within the scope of the corporate pension plan

Standard periods for the deletion of data

Data will be canceled upon expiration of the record retention periods prescribed by law, contract or the company’s Articles of Association. Data which is not subject to a record retention period will be deleted as soon as the described purpose for the data collection, processing or use ceases to apply.

Planned data transfer to third-party countries

Not intended

Exclusion of warranty

The information, data and content are subject to regular revisions and updates. Even though we exercise reasonable care, data might change in the meantime. Therefore, we do not accept any liability or give any guarantee for the data being accurate, complete or up-to-date.

Data

We cannot guarantee the safety of the data which is transferred to us via Internet. We guarantee though that we will only use and process the data transferred to us according to the described purpose and pursuant to the German Data Privacy Act (BDSG).
If you have further questions, please contact our data protection officer at info@romantikhotels.com.